FXNook Help Center

Customer Documentation

This section helps customers understand how to download, install, license and use FXNook products correctly. Please read these guides before opening a support ticket.

Start here

Getting Started How to download, install and activate a product you bought, from checkout to a running EA. View guide Buying on FXNook Choosing a licence, entering your trading account, checking out, and what you receive. View guide Understanding a Product Page What the badges, results, version history and specs on a product page tell you. View guide Choosing a Licence The four licence types - Free trial, Monthly, Yearly and Lifetime - and what each includes. View guide Installing an EA on MT4 and MT5 Where the files go, how to restart, and how to switch on automated trading. View guide Allowing FXNook in MetaTrader The one-time WebRequest setting the licence check needs - and the mistakes that stop it working. View guide

Licensing

Your Licence Key and Trading Account Where to find your key, which trading account it runs on, and how to move it to a new account. View guide The FXNook Badge on Your Chart What every state of the FXNook Verified panel means, and what to do about it. View guide How Your Licence Is Checked When the EA checks its licence, what happens when it expires or is revoked, and how it copes offline. View guide Indicators and the FXNook Agent Why indicators come with a small companion EA, and how to set it up once. View guide Backtesting in the Strategy Tester You can backtest and optimise FXNook EAs without a licence key. View guide Privacy: What the EA Sends to FXNook Exactly what information the licence check sends, and what it never sends. View guide

Your account

Your FXNook Account Area A tour of My Licences, Downloads, Orders and Account details. View guide Updates and Downloads How to get new versions, and how to update an EA that is already running. View guide Emails You Receive Your licence keys, new version notices, and what to do if an email does not arrive. View guide Wishlist, Coupons and Reviews Saving products for later, using discount codes, and reviewing what you bought. View guide

Help and policies

Getting Help and Support Tickets Whether to ask the seller or FXNook, and what to include so you get an answer fast. View guide Common Errors and Fixes Every message the FXNook badge can show, what it means and how to fix it - including "EA not trading". View guide Running on a VPS Setting up an FXNook EA on a virtual server so it runs around the clock. View guide Risk Disclosure Important trading risk information every customer must read. Read notice
Need help? Most questions are answered by the guides above. If yours is not, our team will help.
Open Support Ticket
© FXNook Marketplace Customer Help Center · Last updated September 19, 2026