Getting Help and Support Tickets
Whether to ask the seller or FXNook, and what to include so you get an answer fast.
Most questions are answered in these guides – start with Common errors and fixes. If you still need help, choose the right place to ask.
Who to ask
| Your question is about | Ask |
|---|---|
| The EA’s settings, strategy or results | The seller |
| Your licence, key, trading account or badge message | FXNook support |
| Payments, orders, refunds | FXNook support |
Asking the seller
- Open the seller’s store or product page and use their support button to open a ticket.
- Follow the replies in My Account > Seller Support Tickets.
Asking FXNook
Use the Open Support Ticket button at the bottom of any guide.
What to include
- Your order number.
- The product name and your MT4 or MT5 account number.
- A screenshot of the chart, showing the FXNook badge.
- A screenshot of the Experts tab at the bottom of MetaTrader.
Never share
Never send anyone your MetaTrader password, broker password or card details. FXNook and sellers never need them.
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Need help?
Most questions are answered by the guides above. If yours is not, our team will help.
Open Support Ticket