Your Orders

Open an order from Orders in your Vendor Dashboard.

What the order page shows

• The order number, status and when it was placed. Arrows move to the previous and next order, and Print order prints it.
• Items: each product with its licence type and the buyer’s MT4 or MT5 account number, price and total.
• Totals, including discounts and any refund.
• Licences and downloads: each licence key, shown shortened for privacy, when it expires, its status, and whether the download is active.
• The payment method and Your earning from the order.

Notes

• Add a Private note for yourself, or a Note to customer. A note to the customer is emailed to them.
• Notes can be up to 2,000 characters.

Order status

• If status changes are switched on for vendors, you can change it from the order page. Otherwise it says “Order status is managed by FXNook on this marketplace.”
• Cancelled and refunded orders are final.
• Licences are created automatically when an order is paid, and switched off automatically when it is refunded, cancelled or fails.

Buyers’ addresses are not shown – nothing is shipped.