Emails You Receive
Your licence keys, new version notices, and what to do if an email does not arrive.
Order emails
Your normal order emails include a Your licence keys table as soon as the payment is confirmed: the product, the licence key, the trading account and how long it is valid, followed by getting-started steps.
New version emails
When a product you own gets a new version, you receive an email titled “ version [number] is available”. It tells you what is new and links to the download. Your licence key keeps working – there is nothing to buy and nothing to re-activate. Remember to update the EA on your VPS too.
If an email does not arrive
- Check your spam or junk folder.
- Everything in the emails is also in your account: keys in My Account > My Licences, files in My Account > Downloads, receipts in My Account > Orders.
- If your key is missing from My Licences an hour after paying, contact support with your order number.
Was this guide helpful?
Thank you - that helps us improve these guides.
Need help?
Most questions are answered by the guides above. If yours is not, our team will help.
Open Support Ticket