Common Errors and Fixes
Every message the FXNook badge can show, what it means and how to fix it - including "EA not trading".
When a licence check fails, the badge and the Experts tab show one of these messages. Find yours below.
Licence messages
| Message | What to do |
|---|---|
| no licence key entered | Open the EA’s settings and paste your key into FXNook_LicenseKey. |
| that licence key was not recognised | Copy the key again from My Licences using the Copy button. |
| this licence is tied to a different trading account | Run it on the licensed account, or move the licence in My Licences. |
| this licence is already in use on its maximum number of accounts | Remove it from another account, or move it. |
| this licence has been withdrawn – contact support | The licence was revoked, for example after a refund. Contact support. |
| this licence is suspended – contact support | Temporarily paused. Contact support. |
| this licence has expired | Buy a new licence from the product page and paste the new key into the EA’s settings, or contact support. |
| this licence key is for a different product | Each key only works for the product it was bought for. |
| this licence is for the other MetaTrader version | An MT4 licence does not run in MT5, and the reverse. |
| this is not a version of the EA we published | Download the file again from My Account > Downloads. |
| too many attempts – wait a minute and restart the EA | Wait a minute, check the key, restart the EA. |
Connection messages
| Message | What to do |
|---|---|
| MetaTrader is blocking the licence check | Add https://fxnook.com – see Allowing FXNook in MetaTrader. |
| could not reach FXNook (error …) | Check your internet or VPS connection. Short outages are covered by the offline allowance. |
| FXNook could not be reached, and the saved licence is older than the … day offline allowance | Reconnect to the internet; the EA resumes by itself. |
Messages for support
These cannot be fixed on your side. Contact support with a screenshot of the Experts tab.
this EA was compiled with an old licensing fileFXNook sent an unsigned replythe reply did not come from FXNook - signature does not matchthis MetaTrader cannot compute the licence signature– first try updating MetaTrader to the latest version.
“The EA is not trading” but the badge says Licence active
- AutoTrading (MT4) or Algo Trading (MT5) is switched off in the toolbar.
- “Allow live trading” / “Allow Algo Trading” is unticked in the EA’s Common tab.
- The market is closed, the spread is above the EA’s limit, or the EA is waiting for its own entry signal. Check the seller’s product description and settings.
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