FXNook Legal

Privacy Policy

This Privacy Policy explains how FX Nook (“FXNook”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you access or use our website, services, or marketplace.

1. Information We Collect

We may collect the following types of information:

  • Personal information (name, email address, country)
  • Account information (username, login data)
  • Transaction data (orders, invoices, purchase history)
  • Technical data (IP address, browser type, device information)
  • Support communications and messages

2. How We Use Your Information

  • To create and manage user accounts
  • To process payments and deliver digital products
  • To operate licensing and security systems
  • To provide customer and vendor support
  • To detect fraud, abuse, or violations
  • To comply with legal obligations

3. Payment Processing

FXNook does not store or process payment card details directly. All payments are handled by trusted third-party payment processors. We only receive confirmation of payment and transaction identifiers.

4. Licensing & Security Data

To protect digital products, FXNook may collect technical identifiers required for license validation, fraud prevention, and enforcement of usage limits. This data is used strictly for security purposes.

5. Cookies & Tracking Technologies

FXNook uses cookies and similar technologies to improve website functionality, remember preferences, and analyze usage patterns.

  • Essential cookies for login and security
  • Analytics cookies to understand site performance

6. Data Sharing & Disclosure

We do not sell your personal data. Information may be shared only:

  • With payment processors for transaction completion
  • With vendors strictly for order verification
  • When required by law or legal authorities
  • To protect FXNook against fraud or abuse

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements.

8. User Rights (GDPR)

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to certain processing activities
  • Request data portability where applicable

9. Data Security

FXNook uses industry-standard security measures to protect your information. However, no system can be guaranteed 100% secure.

10. Third-Party Services

Our platform may integrate with third-party tools such as analytics services or performance tracking platforms. FXNook is not responsible for the privacy practices of these third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of the updated policy.

12. Contact Information

For any privacy-related questions or requests, contact us at:
Email: support@gmail.com

© FXNook Marketplace Privacy Policy · Legal

Thank you for shopping at FX NOOK. We strive to ensure customer satisfaction by providing high-quality Forex trading bots and tools from multiple vendors. Please read our Return & Refund Policy carefully before making a purchase, as all transactions on our platform are subject to the following terms.

  1. No Refund Policy on Digital Products
    Since all products sold on FX NOOK are digital and downloadable, we do not offer refunds or exchanges once the purchase has been completed. This policy is in place to prevent unauthorized use, duplication, or misuse of digital assets.
  2. Exceptions to the No Refund Policy
    Refunds will only be considered under the following circumstances:

Duplicate Payment: If you were charged multiple times for the same product due to a system error, we will process a refund for the duplicate charge.
Non-Delivery of Product: If you do not receive access to your purchased product due to technical issues, and our support team is unable to resolve the issue within 48 hours, you may request a refund.
Corrupt or Non-Functional Files: If the delivered product is faulty, incomplete, or corrupted, and the vendor fails to provide a working version within 5 business days, you may request a refund.

  1. Vendor Responsibility
    As FX NOOK is a multi-vendor marketplace, each vendor is responsible for the quality and functionality of their products. If you experience an issue, we recommend reaching out to the vendor first. If the vendor does not respond within a reasonable time, you may contact our support team for assistance.
  2. Chargeback & Dispute Policy
    Unauthorized chargebacks or disputes without contacting our support team will result in account suspension and restriction from future purchases. If you believe a charge was made in error, please contact us first at support@fxnook.com before filing a dispute with your payment provider.
  3. Support & Assistance
    If you encounter any issues with your purchase, please reach out to us at support@fxnook.com with the following details:

Order number
Product name
Description of the issue (including screenshots if applicable)
We will review your request and respond within 24-48 hours.

  1. Policy Updates
    FX NOOK reserves the right to modify this policy at any time without prior notice. Any updates will be reflected on this page, and continued use of our platform constitutes acceptance of the revised terms.

For any further questions, please contact us at support@fxnook.com.

FX NOOK – Your Trusted Forex Marketplace