Thank you for shopping at FX NOOK. We strive to ensure customer satisfaction by providing high-quality Forex trading bots and tools from multiple vendors. Please read our Return & Refund Policy carefully before making a purchase, as all transactions on our platform are subject to the following terms.

  1. No Refund Policy on Digital Products
    Since all products sold on FX NOOK are digital and downloadable, we do not offer refunds or exchanges once the purchase has been completed. This policy is in place to prevent unauthorized use, duplication, or misuse of digital assets.
  2. Exceptions to the No Refund Policy
    Refunds will only be considered under the following circumstances:

Duplicate Payment: If you were charged multiple times for the same product due to a system error, we will process a refund for the duplicate charge.
Non-Delivery of Product: If you do not receive access to your purchased product due to technical issues, and our support team is unable to resolve the issue within 48 hours, you may request a refund.
Corrupt or Non-Functional Files: If the delivered product is faulty, incomplete, or corrupted, and the vendor fails to provide a working version within 5 business days, you may request a refund.

  1. Vendor Responsibility
    As FX NOOK is a multi-vendor marketplace, each vendor is responsible for the quality and functionality of their products. If you experience an issue, we recommend reaching out to the vendor first. If the vendor does not respond within a reasonable time, you may contact our support team for assistance.
  2. Chargeback & Dispute Policy
    Unauthorized chargebacks or disputes without contacting our support team will result in account suspension and restriction from future purchases. If you believe a charge was made in error, please contact us first at support@fxnook.com before filing a dispute with your payment provider.
  3. Support & Assistance
    If you encounter any issues with your purchase, please reach out to us at support@fxnook.com with the following details:

Order number
Product name
Description of the issue (including screenshots if applicable)
We will review your request and respond within 24-48 hours.

  1. Policy Updates
    FX NOOK reserves the right to modify this policy at any time without prior notice. Any updates will be reflected on this page, and continued use of our platform constitutes acceptance of the revised terms.

For any further questions, please contact us at support@fxnook.com.

FX NOOK – Your Trusted Forex Marketplace