Privacy Policy – FX NOOK

Last Updated: 20/02/2025

Introduction
Welcome to FXNook! Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and products.

By using FXNook, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

Information We Collect
We collect different types of information to improve our services and provide a seamless experience.

2.1 Information You Provide Directly
Account Information: When you register, we collect your name, email, phone number, and billing details.
Payment Details: We collect payment information (handled securely via third-party payment providers).
Product Purchases: When you buy EAs, indicators, or subscriptions, we store purchase history and license activation details.
Customer Support Requests: If you contact support, we collect chat logs, emails, and technical details to resolve issues.
2.2 Information Collected Automatically
Device & Browser Data: IP address, browser type, operating system, and device information.
Usage Data: Pages visited, time spent, downloads, and interactions with our platform.
Cookies & Tracking: We use cookies and tracking technologies to personalize your experience and improve performance.
2.3 Information from Third Parties
If you log in via Google, Facebook, or other platforms, we receive your basic profile details (name, email, and profile picture).
Payment gateways (e.g., PayPal, Stripe) provide transaction details for verification purposes.

How We Use Your Information
We use collected data to:

✅ Provide, operate, and improve FXNook services.
✅ Process payments and deliver purchased products.
✅ Manage licensing and prevent unauthorized access.
✅ Personalize content, recommendations, and promotions.
✅ Communicate with users regarding support, updates, and important notices.
✅ Detect fraud, enforce security, and comply with legal requirements.

How We Protect Your Information
We take strong security measures to protect your data from unauthorized access, loss, or theft.

🔒 Encryption: Sensitive data is encrypted in transit and at rest.
🔒 Secure Payments: All transactions are processed through trusted payment gateways (no credit card data is stored on our servers).
🔒 Access Controls: Only authorized personnel can access personal data.
🔒 Regular Audits: We monitor and update security protocols to prevent breaches.

Data Sharing & Disclosure
We do not sell, rent, or trade your personal data. However, we may share information in the following cases:

🔹 With Service Providers: We use third-party services (e.g., hosting, payment processing, analytics) that require data access.
🔹 For Legal Compliance: If required by law, government request, or to prevent fraud/security threats.
🔹 Business Transfers: If FXNook is merged, sold, or acquired, user data may be transferred under privacy safeguards.

Cookies & Tracking Technologies
FXNook uses cookies to enhance user experience. You can disable cookies in your browser settings, but some features may not work properly.

Types of Cookies We Use:
🍪 Essential Cookies: Necessary for website functionality (e.g., login, security).
📊 Analytics Cookies: Track user behavior to improve services (Google Analytics, etc.).
🎯 Marketing Cookies: Help personalize ads and promotions.

You can manage cookie preferences in your browser or via our cookie consent tool.

Your Rights & Choices
As a user, you have the following privacy rights:

✔ Access & Download Data – Request a copy of your personal data.
✔ Correction Requests – Update inaccurate information.
✔ Delete Account & Data – Request data deletion (subject to legal retention requirements).
✔ Opt-Out of Marketing – Unsubscribe from emails and promotional messages.
✔ Cookie Control – Manage cookie preferences in settings.

To exercise these rights, contact us.

Data Retention Policy
We only keep your data as long as necessary for business, legal, or security reasons.

🗄️ Account Data: Stored while your account is active (deleted upon request).
🗄️ Transaction Data: Retained for tax, security, and dispute resolution purposes.
🗄️ Support Records: Kept for up to 12 months to assist future inquiries.

If you request data deletion, we will permanently remove all non-essential information.

Third-Party Links & Services
FXNook may contain links to third-party websites (e.g., broker partners, trading platforms). We are not responsible for their privacy practices. Always review their policies before sharing personal data.
Children’s Privacy
FXNook does not target or knowingly collect data from individuals under 18 years old. If a minor provides personal data, we will delete it upon verification.
Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on our website, and we encourage users to review them periodically.

🔹 Last Updated: 20/02/2025
🔹 Effective Date: 20/02/2025

Continued use of FXNook after updates means you accept the new policy.