Effective Date: 03/08/2025

Welcome to FX Nook. This Privacy Policy is designed to inform you about how we collect, use, protect, and share your personal data when you engage with our platform. We are committed to maintaining your trust and ensuring your information is handled in accordance with applicable laws, including the United Kingdom General Data Protection Regulation (UK GDPR).

1. Information We Collect

At FX Nook, we are committed to collecting only the data that is necessary for delivering our services, enhancing user experience, and ensuring compliance with legal and financial obligations. Our data collection practices are transparent and strictly regulated to avoid gathering excessive or irrelevant information.

The information we collect falls into the following categories:

A. Personal Identification Data

This includes the core information that uniquely identifies you as a user of FX Nook. These data points are essential for enabling secure account creation, executing transactions, and providing personalized support services.

The personal identification data we collect includes:

  • Full Name – Required for establishing your identity and issuing personalized invoices, purchase confirmations, and licenses.

  • Email Address – Used as the primary method of communication for account updates, transaction alerts, support queries, and authentication.

  • City and Country of Residence – Helps us understand regional demand, comply with local regulations (e.g., taxation), and enhance service relevance.

  • Order ID and Purchase History – Used for tracking product usage, issuing licenses, processing eligible refunds, and maintaining audit trails.

We do not collect sensitive personal data such as national ID numbers, biometric data, or social security information. All data is collected directly from users during account registration, product purchases, or customer support interactions, and is stored securely under strict protection protocols.

B. Technical Data

Technical data refers to information automatically collected about your device and interaction with the FX Nook platform. This is vital for ensuring proper website functionality, improving user experience, and maintaining system security.

The technical data we collect includes:

  • IP Address – Used for geolocation, fraud detection, and service protection.

  • Device Type and Model – Helps optimize our interface for various devices and resolve device-specific issues.

  • Browser Type and Version – Ensures compatibility and delivers a responsive experience.

  • Operating System (OS) – Assists in troubleshooting and compatibility improvements.

  • Usage Data – Includes pages visited, time spent, button clicks, and navigation paths to improve site structure and performance.

This data is passively collected through cookies and other tracking technologies. It is used strictly for performance optimization, analytics, and system integrity. No personally identifying information is tied to this data unless voluntarily provided during account creation or other submissions.

C. Transactional Data

Transactional data includes information generated during financial activities on the FX Nook platform. It is critical for processing payments, verifying purchases, issuing licenses, enabling refunds (when applicable), and maintaining legal and financial records.

The transactional data we collect includes:

  • Product Purchased – The name and details of the item (e.g., EA, Indicator, Script, or Utility).

  • Date and Time of Purchase – Recorded to validate support eligibility and refund timelines.

  • Payment Confirmation Details – Includes transaction IDs, payment status, and gateway references issued by payment processors like PayPal, Stripe, or cryptocurrency services.

🛡️ Please note: FX Nook does not collect or store any sensitive financial information such as credit/debit card numbers or bank account details. All payments are securely processed through trusted and encrypted third-party gateways. Our system only retains non-sensitive reference data necessary for validation and customer support.

All transactional data is stored securely and used solely for order fulfillment, fraud prevention, refund processing, and regulatory compliance.

2. How We Use Your Information

At FX Nook, we use your personal data solely for purposes that are lawful, necessary, and clearly defined. Each use of your data is aligned with the services we provide and complies with relevant data protection laws, including the UK GDPR. We are transparent in how and why your data is used, and we ensure that it is never misused or shared without appropriate justification.

The primary purposes for which we use your data include:

A. Order Processing and Product Delivery

Your data enables us to process your orders efficiently. We use your name, email, order ID, and other relevant information to:

  • Deliver your purchased digital products such as Expert Advisors, indicators, or utilities.

  • Issue product licenses where applicable.

  • Track orders and confirm successful delivery.

  • Provide product-specific support when required.

B. Customer Support and Issue Resolution

We rely on your contact and transactional data to provide personalized assistance, respond to support tickets, and resolve issues quickly. Your data helps us to:

  • Validate your identity during support interactions.

  • Understand the history of your purchases and previously reported concerns.

  • Follow up with timely and effective solutions.

C. Platform Security and Abuse Prevention

Technical data such as IP address, browser information, and activity logs are used to:

  • Monitor usage patterns and detect suspicious behavior.

  • Prevent fraud, abuse, and unauthorized access.

  • Maintain the integrity of user accounts and vendor interactions.

D. Legal and Regulatory Compliance

In accordance with applicable laws and financial regulations, your data may be used to:

  • Maintain accurate financial and tax records.

  • Comply with anti-fraud laws, government audits, and reporting duties.

  • Enforce FX Nook’s terms of service and protect legal rights of users, vendors, and the platform.

E. Security Monitoring and Platform Improvements

We analyze site usage data to ensure optimal functionality, performance tuning, and user experience enhancement. This includes:

  • Monitoring website health and server performance.

  • Implementing design improvements based on how users interact with different features.

  • Enhancing security protocols and protecting against data breaches.

F. Consent-Based Uses (Never Without Permission)

We do not use your personal data for marketing, advertisements, or third-party promotions without your clear, written consent. If you choose to opt-in to such uses (e.g., subscribing to updates), you may withdraw your consent at any time.

FX Nook’s Commitment

FX Nook’s commitment is to handle your data respectfully, minimally, and only in ways that serve your legitimate interests as a user or customer.

Your information is used strictly for lawful, service-related purposes including:

  • Order Fulfillment: To deliver digital products and activate licensing.

  • Customer Service: To resolve your inquiries and technical issues.

  • Fraud Detection: To prevent unauthorized or harmful activities.

  • Security Enhancements: To secure the platform from cyber threats and vulnerabilities.

  • Compliance: To meet legal and regulatory obligations (e.g., financial reporting, tax compliance).

We never use your data for promotional or advertising purposes without your clear, informed consent.

3. Sharing of Your Information

At FX Nook, we recognize that the responsible handling of your personal data is essential to maintaining your trust. We are fully committed to protecting your privacy and ensuring that your information is never shared without necessity, legal basis, or proper safeguards in place. We do not sell, rent, or exchange your data for marketing or profit-driven purposes under any circumstances.

However, there are limited and clearly defined instances in which we may share your data with third parties. Each instance of data sharing is governed by stringent confidentiality and security protocols.

A. Sharing with Verified Vendors

In cases where you purchase a product listed by a verified vendor on our platform, we may share minimal information such as your name, city, and order ID for the sole purpose of purchase verification. This allows vendors to confirm that a genuine transaction has occurred.

  • Strict Limitations: Under no condition will your email address, phone number, Telegram ID, or any direct contact detail be shared with vendors.

  • Prohibited Actions: Vendors are strictly prohibited from attempting to obtain personal data or initiating contact with you outside the FX Nook platform.

  • Violation Consequences: If a vendor breaches these restrictions:

    • They will be required to issue a full refund to the affected customer.

    • A fine equal to the refunded amount must be paid to FX Nook.

    • FX Nook may, depending on severity, temporarily suspend, permanently ban, or legally prosecute the violating vendor.

B. Sharing with Payment Processors

To process transactions securely, we share transactional metadata with third-party payment gateways such as Stripe, PayPal, or Binance Pay. This includes:

  • Order value

  • Timestamp

  • Transaction ID

We never transmit or store sensitive payment credentials (e.g., card numbers, CVV codes). All payment processing is handled externally via encrypted channels.

C. Compliance with Legal Obligations

We may disclose user data when legally obligated to do so under UK or international law, such as:

  • Compliance with court orders or law enforcement investigations

  • Regulatory reporting under financial or anti-money laundering laws

  • Tax audits or government inquiries

In such cases, disclosures are conducted lawfully and with proper documentation.

D. Technical and Security Infrastructure Support

Our platform is supported by secure cloud infrastructure and cybersecurity vendors who help us:

  • Host our systems

  • Perform security audits

  • Detect fraud

  • Ensure data backups and restore capabilities

These vendors may access encrypted, anonymized, or pseudonymized data only for performing technical duties. They are bound by legally enforceable Data Protection Agreements (DPAs).

Enforcement of Data Protection

FX Nook enforces a zero-tolerance policy for any unauthorized data use, whether by internal staff, vendors, or partners. Any breach is met with swift action, including account suspension, contract termination, or legal proceedings.

Your data is shared only when it is essential for service delivery, platform security, legal compliance, or fraud prevention. We remain fully transparent and accountable in all such actions.

At FX Nook, we are committed to preserving the confidentiality and integrity of your personal data. We do not sell, rent, or trade any user information under any circumstances. However, in order to deliver our services efficiently, comply with legal requirements, and ensure secure transactions, we may share limited user data under controlled and lawful conditions.

Below are the specific circumstances where your data may be shared:

A. With Verified Vendors (Limited Scope)

We may share limited information such as your name, city, and order ID with vendors — solely for the purpose of verifying the legitimacy of your purchase. This ensures that vendors can confirm a sale without accessing sensitive contact or payment information.

Vendors are strictly prohibited from contacting customers directly through email, phone, WhatsApp, Telegram, or any other external medium. Any breach of this condition will result in immediate consequences, including:

  • Mandatory refund to the affected customer.

  • Financial penalty payable to FX Nook equal to the refunded amount.

  • Suspension or permanent termination of the vendor’s account.

FX Nook reserves the right to determine the severity of the penalty or impose a permanent vendor ban depending on the situation.

B. With Payment Providers

We securely transfer necessary transactional data (such as purchase amount, date, and reference ID) to integrated payment processors (e.g., PayPal, Stripe, Binance Pay) in order to process your payments and confirm successful transactions. No card or sensitive financial data is stored on our servers.

C. With Legal or Government Authorities

We may disclose user data if required to do so under applicable laws, regulations, court orders, or official legal investigations. This ensures compliance with tax regulations, fraud prevention laws, and consumer protection mandates.

D. With Technical and Security Service Providers

We use third-party hosting, security, and IT infrastructure partners to maintain platform stability. These partners may have access to encrypted and anonymized data solely for the purpose of platform operation and maintenance. They are bound by strict confidentiality and data protection contracts.

⚠️ FX Nook maintains a zero-tolerance policy toward data misuse. Any unauthorized sharing, tampering, or external solicitation attempts — whether by vendors or third-party partners — will lead to immediate enforcement action, including legal proceedings if necessary.

We share your data only when required to serve you, protect the platform, or fulfill legal responsibilities — never for marketing or promotional use without your explicit consent.

FX Nook values confidentiality.

Your personal data is never sold, rented, or exchanged. However, we may share limited information under the following conditions:

  • With Vendors: Only name, city, and order ID to verify valid purchases.

  • With Payment Providers: To process your payments securely and confirm transactions.

  • With Legal Authorities: If required to fulfill legal obligations such as tax audits or court orders.

  • With Technical Service Providers: Under strict confidentiality agreements for server hosting and system security.

Vendors are strictly prohibited from contacting customers outside FX Nook. Breaches will result in penalties, suspension, or termination of vendor privileges.

4. Your Rights Over Your Data

At FX Nook, we recognize your fundamental rights concerning the control and use of your personal data. As a platform governed by the United Kingdom General Data Protection Regulation (UK GDPR) and other applicable data protection laws, we are committed to empowering you with clear and actionable choices regarding your personal information.

Below is a detailed explanation of your rights:

A. Right to Access

You have the right to request and receive a comprehensive copy of the personal data we hold about you. This includes both data you provided directly and data generated during your use of our services (e.g., transaction records, usage logs, and account identifiers). We will provide this information in a commonly used, machine-readable format upon request.

B. Right to Rectification

If any of your personal data is inaccurate, outdated, or incomplete, you have the right to request corrections. This may include changes to your name, email, city, or transaction details. We will act on such requests promptly and update our records to reflect the correct data.

C. Right to Erasure (“Right to be Forgotten”)

You can request the permanent deletion of your personal data from our systems, subject to applicable laws and our legal obligations (e.g., financial recordkeeping). Upon verification of your identity and eligibility, we will remove all associated personal records and deactivate your account.

D. Right to Restrict Processing

Under certain conditions, such as pending dispute resolution or objection to data accuracy, you may ask us to restrict how your data is used. In such cases, we will continue to store your data securely but limit further processing until the issue is resolved.

E. Right to Object

You may object to specific data processing activities that are not essential to service delivery, particularly those related to data profiling or automated decision-making (though we currently do not engage in such practices). If you object, and your request is valid, we will cease processing your data for those purposes.

F. Right to Data Portability

Upon request, you are entitled to receive a copy of your personal data in a structured, portable format. You may also request that this data be transmitted directly to another service provider, where technically feasible.

G. Right to Withdraw Consent

Where we rely on your consent for any specific data processing activity (such as optional newsletters or surveys), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

How to Exercise Your Rights

To exercise any of the rights listed above, you may contact us at:

We are committed to acknowledging and responding to all valid user rights requests within 7 business days. Before acting on your request, we may require identity verification to protect the integrity of your data.

We take your privacy seriously and are committed to honoring your rights transparently and efficiently.

5. Data Security Practices

At FX Nook, the protection and security of your personal information is a core responsibility we uphold with the utmost seriousness. Recognizing the sensitivity of the data you entrust us with, we implement industry-leading safeguards to prevent unauthorized access, misuse, data loss, or breaches. These practices are constantly reviewed and upgraded to match evolving security threats and technological standards.

A. End-to-End Encryption

We secure all data transmitted between your browser and our servers using HTTPS and SSL (Secure Socket Layer) encryption protocols. This ensures that sensitive information, including login credentials and order details, remains private and cannot be intercepted by unauthorized third parties.

B. Access Restrictions and Authorization

Access to user data is strictly controlled through a role-based authorization system. Only trained, authorized personnel can access specific user-related data, and only for purposes directly related to their job responsibilities. Access logs are maintained and monitored to detect any unusual or unauthorized activity.

C. Secure Server Infrastructure

All user data is hosted on high-security servers that are maintained in certified data centers equipped with advanced firewalls, intrusion detection systems, and real-time backup technologies. We ensure 24/7 uptime protection through data replication and automatic failover systems.

D. Routine Security Audits

We conduct periodic security reviews and penetration tests performed by independent cybersecurity firms. These assessments allow us to proactively identify vulnerabilities, fix them quickly, and stay aligned with global data security best practices.

E. Real-Time Monitoring & Threat Detection

Our systems are continuously monitored for suspicious behavior, such as brute-force login attempts, abnormal user activities, and other potential threats. We use AI-driven monitoring tools to detect and respond to such issues in real-time.

F. Incident Response & Breach Mitigation

In the unlikely event of a data breach, FX Nook has a well-defined incident response plan in place. This includes immediate containment procedures, notifying affected users within the legally required timeframe, and working with relevant authorities to investigate and resolve the issue.

G. Shared Responsibility Model

While FX Nook takes comprehensive measures to protect your data, users also share responsibility. We strongly advise the following:

  • Use a strong and unique password

  • Avoid sharing your login credentials

  • Monitor your account activity and notify us of suspicious events

By combining technical resilience, policy enforcement, and user awareness, FX Nook strives to provide a secure digital environment where your privacy is protected and your data remains safe at all times.

We Employ Robust Security Measures to Protect Your Data:

  • SSL Encryption: All platform traffic is encrypted.

  • Access Controls: Only authorized personnel can access data.

  • Secure Servers: Firewalls, routine backups, and failover systems in place.

  • Threat Monitoring: Real-time security scanning and vulnerability detection.

  • External Audits: Periodic reviews by cybersecurity experts.

We also recommend you use strong passwords and never share your account credentials.

6. Data Retention

At FX Nook, we retain your personal data only for as long as it is necessary to fulfill the specific purposes for which it was collected. Our data retention policy is guided by legal, regulatory, contractual, and operational requirements.

We are committed to responsible data management, which includes regularly reviewing the necessity of retaining certain data and securely disposing of information that is no longer needed.

We Retain Personal Data for the Following Purposes:

  • Product and Service Delivery: Your data is retained to ensure continued access to the digital products you’ve purchased, including licensing, version updates, and post-sale support.

  • Customer Support: Retention allows us to efficiently handle service requests, resolve disputes, and verify purchase records.

  • Legal Compliance: We are required to keep records to comply with applicable tax, anti-fraud, consumer protection, and financial laws in the United Kingdom and other jurisdictions where we operate.

  • Security and Fraud Prevention: Retaining technical and transactional data enables us to monitor platform integrity, investigate suspicious activity, and respond to security threats or abuse.

  • Audit and Recordkeeping: Financial, transactional, and user account data may be preserved to satisfy internal audit processes and statutory obligations.

Data Disposal Process

Once the legitimate purpose for retaining data has expired, FX Nook takes active steps to ensure secure disposal of such data. This includes:

  • Anonymizing Data: Where ongoing analysis is required but personal identification is not, data is anonymized to remove all personal identifiers.

  • Permanent Deletion: All unnecessary data is purged from our active databases and backup systems.

User-Initiated Deletion

You may request the deletion of your account and associated data at any time by contacting us at fxnook@gmail.com. We will process the request in compliance with applicable laws, ensuring that data required for legal or dispute purposes is retained only for the mandated period.

Our goal is to balance the need for retaining data with the user’s right to privacy, and we operate under a strict policy of non-retention beyond necessity.

Summary of Data Retention Practices

We retain your personal data only for as long as needed:

  • To deliver products and customer support

  • To fulfill legal, tax, and audit obligations

  • To prevent fraud or resolve disputes

When data is no longer required, it is permanently deleted or anonymized. You may request account deletion anytime.

7. Children’s Privacy

At FX Nook, we are deeply committed to the responsible and lawful handling of user data, which includes ensuring that our platform is not used by children or individuals under the age of 18. In compliance with international child protection standards and data privacy regulations such as the UK GDPR, we explicitly prohibit the use of our services by minors.

A. Minimum Age Requirement

FX Nook’s services are intended solely for individuals who are at least 18 years old. By using our website and services, users confirm that they meet this age requirement. Our terms of service clearly state that access by minors is not allowed, and any account found to be operated by someone under the age of 18 will be subject to immediate action.

B. No Collection of Children’s Data

We do not knowingly collect, solicit, or store any personal information from users under the age of 18. This includes all forms of data collection such as registration details, transactional information, or usage analytics. If such data is inadvertently collected, it is deleted from our records immediately upon discovery.

C. Parental Notification and Account Removal

If a parent or legal guardian becomes aware that their child has submitted personal information to FX Nook, we request they immediately notify us by emailing fxnook@gmail.com. Upon verification, we will take swift action to remove the data and disable the associated account.

D. Enforcement Measures

To prevent underage users from accessing our services, we conduct routine audits and verifications. Any breach of our age requirement policy may lead to:

  • Permanent deactivation of the minor’s account

  • Deletion of all related personal data

  • Blocking of the IP or device used to access our services

FX Nook maintains a zero-tolerance policy regarding underage access to its platform. Protecting children’s privacy and complying with applicable laws is a foundational aspect of our commitment to ethical and safe service delivery.

FX Nook is not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware that a minor has submitted data, we will delete it immediately and disable the associated account.

Parents who suspect underage access should contact us at fxnook@gmail.com.

8. Third-Party Services

FX Nook integrates certain third-party services to enhance the functionality, performance, and security of our platform. These services include, but are not limited to, Myfxbook (for verified performance data), Telegram (for user support channels), and payment processors such as PayPal, Stripe, and Binance Pay.

These third-party providers may have access to certain limited user data in accordance with their own privacy policies.

A. Independent Privacy Practices

Each third-party platform integrated with FX Nook operates under its own privacy policy, terms of service, and data protection standards. Users are strongly encouraged to review these policies directly on the respective platforms before engaging with them.

FX Nook is not responsible for the privacy practices or content of these external entities.

B. User Discretion and Responsibility

By interacting with third-party services through FX Nook, users acknowledge that they are doing so voluntarily. Any data shared by users directly with third-party services (e.g., logging into Myfxbook or joining our Telegram channel) is outside the scope of FX Nook’s data protection obligations.

C. Purpose of Integration

We only integrate third-party services when they serve a clear operational or support-based purpose, such as:

  • Verifying EA performance

  • Enabling faster customer support

  • Facilitating secure payments

No data is shared beyond what is essential for these functions.

D. Limitations of Control

FX Nook does not control how third-party services collect, use, or secure user data beyond what is required for integration. We do not accept responsibility for any misuse or breach of data that occurs on third-party platforms outside our control.

E. User Protection

If we become aware of any misuse of personal data by a third-party service linked to FX Nook, we will take immediate action including:

  • Suspending the integration

  • Notifying affected users

  • Where applicable, reporting the incident to regulatory authorities

For the most secure experience, users should limit the disclosure of personal data and avoid sharing login credentials or sensitive information with third-party services unless clearly necessary and secure.

FX Nook may include integrations with third-party services (e.g., Myfxbook, Telegram, payment providers). These entities have their own privacy policies and data handling practices.

We do not control third-party privacy operations and advise users to review their policies independently.

Your interaction with these platforms is voluntary and at your own risk.

9. Updates to This Policy

This Privacy Policy may be revised periodically to reflect changes in our operational practices, advancements in technology, updates in applicable laws (including but not limited to the UK GDPR), or to clarify language and user rights. Whenever such updates occur, we are committed to maintaining transparency and informing our users accordingly.

A. Notification of Changes

  • The updated policy will be posted prominently on this page.

  • The “Effective Date” at the top of the document will be revised to reflect the latest version.

  • For significant updates—such as changes in how we collect or share your data—we may also notify users via:

    • Email announcements

    • Banner alerts on the FX Nook platform

    • Telegram or other support channels (where applicable)

B. User Acknowledgment

By continuing to use our services after an update is published, you acknowledge and agree to the revised Privacy Policy. If you disagree with the changes, you have the right to discontinue use of our services and request account closure.

C. Archived Versions

For accountability, FX Nook may retain archived versions of previous Privacy Policies. Users may request to view prior versions by contacting us at fxnook@gmail.com.

We recommend checking this policy periodically to stay informed about how your personal information is being protected.

Privacy Policy may be updated to reflect changes in operations, regulations, or technology.

When Changes Occur:

  • We will post the updated version on this page

  • We will update the “Effective Date”

  • For major changes, we may notify users via email or platform banner

  • Continued use of the platform after updates constitutes acceptance of the revised terms

10. Contact Information

If you have any questions, concerns, or requests related to your personal data, privacy rights, or this Privacy Policy, we encourage you to contact us directly through the following official channels:

📧 Email: support@fxnook.com

Use this email for all privacy-related queries, including requests for:

  • Access

  • Correction

  • Deletion

  • Or any other rights described in this policy

💬 Telegram Support: [Insert Official Telegram Handle]

Our support team is also available via Telegram to answer general privacy-related inquiries or direct you to the correct point of contact.

FX Nook takes all privacy concerns seriously and will strive to respond to all valid requests within 7 business days. For security reasons, we may require identity verification before disclosing or modifying any personal data.

We are committed to transparency and protecting your data rights. Please reach out to us without hesitation if you believe your information has been misused or if you have questions about this Privacy Policy.

For privacy-related inquiries, data access requests, or complaints, contact us at:

Thank you for trusting FX Nook. We’re committed to protecting your data and upholding your privacy rights.