Refunds & Support
Refunds & Support
This page explains FXNook’s refund rules and how customers can receive support. Please read carefully before opening a dispute or support ticket.
Refund Policy
FXNook sells digital products (Expert Advisors and Indicators). Because of the nature of digital software, refunds are limited and handled carefully.
- Refunds are NOT guaranteed
- Refund requests are reviewed case-by-case
- Licensing abuse voids refund eligibility
No Automatic Refunds
Poor trading results, market losses, or misunderstanding of product functionality are NOT valid refund reasons.
When a Refund May Be Considered
- Product fails to load due to a verified technical issue
- Licensing error confirmed by FXNook support
- Product does not match its description
When Refunds Are NOT Granted
- Losses due to market conditions
- Incorrect installation or setup
- Incompatible broker or account type
- License sharing or violation
How to Get Support
- Use the FXNook support ticket system
- Provide order ID and product name
- Describe the issue clearly
- Attach screenshots if needed
Support Tip
Most issues are resolved faster when customers follow the Getting Started and Common Errors guides first.
Response Time
FXNook support typically responds within 24–72 hours. Complex issues may require additional review time.